Crisis often comes suddenly, threatening the resilience of the enterprise / organization and its management, and affects the emotions of internal and external stakeholders. If it is not handled properly, it can cause great harm and loss to the enterprise / organization.
Our company provides comprehensive crisis management services to the clients :
Prevention is always better than cure. Our company assists the clients in risk assessment, predicts possible crises based on the nature and development of the clients’ business / work, and provides solutions to avoid the occurrence of crises.
Our company assists the clients in formulating “Crisis Management Policies / Manuals”. In case the clients encounter a crisis, they will be able to immediately activate the relevant mechanisms to deal with the crisis appropriately as soon as possible to reduce the damage and loss caused to the enterprise / organization.
Preparing the clients for dealing with crises, through training and drills. By so doing, the clients will be equipped with the basic skills to deal with possible crises and the ways to deal with relevant stakeholders.
The training provided by our company includes (but not limited to) :
To brief the participants how to deal with crises, and how to deal with the media and related stakeholders. Content include :
🆘 What is an issue? What is a crisis?
🆘 How to practice and apply the “Crisis Management Policy / Manual” that has been formulated?
🆘 Who is the authorized spokesperson by the enterprise / organization?
🆘 What is the difference in handling the media on ordinary days and at times of crises?
🆘 Conduct simulated media interviews for the participants, with practice, analyze and discussion.
🆘 Conduct mock exercise for the participants to handle a crisis, which is related to the participants’ industries.
The workshop may also incorporate with the content of Media Training.
Our company will be able to tailor-made the course content according to the needs of the clients.
The process of dealing with a crisis is just like playing chess, and every move has to be made very carefully. Otherwise, a single mistake may cause great loss.
Enterprises / organizations always need professional support at such difficult times. Our company provides public relations consultation services to advise the clients, handle incidents, and help the clients reduce damages and losses caused by incidents.
Our company also assists the clients in dealing with internal and external stakeholders, provide public relations advice and maintain good communication with relevant parties.
In addition, our company provides the clients with other appropriate support subject to the situation of the incidents.
Our company assists the clients in the aftermath, conduct reviews, and learn from experience to avoid the same incidents from happening again.
Some crises could actually be avoided. However, some crises are caused by improper handling of enterprises / organizations. Our company always reminds the clients to be cautious. As long as the issues are handled properly, the issues would not turn into crises.
Therefore, the crisis management services provided by our company will incorporate the issue management elements in order to enable the clients to deal with the issues quickly and properly and thus prevent them from turning into crises.